Frequently Asked Questions

Everything you need to know about our products and policies

Are your products really 100% natural?

Yes! Every product is made with 100% natural ingredients. We never use synthetic fragrances, artificial colors, parabens, sulfates, or any harsh chemicals. All our ingredients come from nature – plant oils, essential oils, beeswax, and grass-fed tallow from our farm.

What is tallow and why do you use it?

Tallow is rendered fat from grass-fed beef. It's incredibly nourishing for skin because its composition is similar to our own skin's oils. Tallow has been used for centuries in skincare and is rich in vitamins A, D, E, and K. Our tallow comes from grass-fed cattle raised sustainably, making it both effective and ethical.

How long do your products last?

Our products typically last 12-18 months when stored properly in a cool, dry place. Since we use natural ingredients without synthetic preservatives, we recommend using products within this timeframe for best quality. Each product is labeled with a batch date.

Do you offer shipping?

Yes! We ship throughout the United States. Orders over $50 qualify for free shipping. We typically process orders within 1-2 business days and use USPS Priority Mail for most shipments.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, contact us for a full refund or exchange. We stand behind the quality of our products and want you to love what you receive.

Are your products safe for sensitive skin?

Many customers with sensitive skin love our products! Since we use only natural ingredients and no harsh chemicals, our products are generally gentler than commercial alternatives. However, we recommend patch testing any new product. If you have specific allergies, check our ingredient lists carefully or contact us for guidance.

Still Have Questions?

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